Mortgage Servicing Team Leader

Nottingham, United Kingdom

February 2021 - Present

We are The Nottingham, an award-winning building society and estate agency operating online and via our network of over 60 branches across 9 counties. The eighth largest building society in the UK by assets, with the fifth biggest branch presence, we offer a broad range of building society services such as mortgages and savings as well as independent financial planning, whole-of-market mortgage advice and local estate agency services. Founded in 1849, we are a mutual building society owned by our members with a long and proud history of offering financial support and advice to local communities. The mutual model means there are no shareholders and our profits and extra benefits can be passed on to customers through things like lower mortgages and higher savings rates. As a mutual organisation, we’ve always believed in helping our community. Following in the footsteps of our founder Samuel Fox, we set up ‘Doing Good Together’ in 2011 to make a difference and support prosperity in our local communities. Since launch we have donated over £950,000 for charities that support employability, financial education and literacy, and homelessness in our heartland.

Payment Support Agent

August 2020 - February 2021

Property Sales Progressor

December 2017 - August 2020

Customer Services Consultant

October 2017 - December 2017

Customer Reviewer

May 2017 - September 2017

Customer Adviser

April 2016 - April 2017

Customer Representative

February 2014 - April 2016

Customer Representative Apprentice

September 2013 - February 2014