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Carly Griffiths
Head of People 
FM Outsource
Profile details
JOB TITLE
Head of People
COMPANY NAME
FM Outsource
LOCATION
Manchester, United Kingdom
EXPERIENCES
FM Outsource
Head of People
Bury, United Kingdom
March 2021 - Present
FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.
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Coworkers
| FULL NAMES | JOB DESCRIPTION | COMPANY | LOCATION | PHONE NO. | ||
| Carly Griffiths | Head of People | FM Outsource | Manchester, United Kingdom | c***@fmoutsource.com | +44 *** |