Operations Manager

Wirral, United Kingdom

July 2021 - Present

Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money. Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond; whether they’re new to outsourcing, looking to change providers or relocating their customer services. We work with you to address your customer contact needs, suggest and implement change and provide your customers with the best possible customer experience, every time. As a British-based, dedicated customer contact centre, we: Provide ongoing support and guidance throughout the transition process for businesses outsourcing their customer contact operations for the first time. Help organisations relocate offshore operations back to the UK with minimal upheaval and disruption. Respond to seasonal commercial requirements, scaling agent numbers up or down to meet periodic demands, with no detriment to service quality. #CX #CustomerService #Outsourcing #TCCUK

Team Leader

United Kingdom

November 2014 - July 2021

Advisor

United Kingdom

April 2013 - November 2014