Head of Brand & Marketing

Bexhill-on-Sea, United Kingdom

September 2020 - Present

Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.

Head of Customer Engagement

London, United Kingdom

July 2018 - September 2019

Head of CRM

London, United Kingdom

December 2017 - July 2018

Head of CRM & Retention

April 2016 - December 2017

Senior Manager, CRM & Onsite Conversion

January 2014 - April 2016

Senior Conversion Manager

London, United Kingdom

September 2012 - December 2013

Multivariate Testing Manager

November 2010 - September 2011

Web Development Manager (Product Manager)

September 2008 - July 2011

Graduate Training Scheme

September 2008 - July 2009