Associate Director of Operations

London, United Kingdom

November 2022 - Present

babylon is the U.K’s leading digital healthcare service. Our purpose is to democratise healthcare by putting an accessible and affordable health service into the hands of every person on earth. In order to achieve this babylon has brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever growing computing power of machines with the best medical expertise of humans to create a comprehensive, immediate and personalised health service and make it universally available. Regulated by the Care Quality Commission (CQC), babylon offers users a personal health service by providing immediate access to General Medical Council (GMC) registered doctors and British Association for Counselling and Psychotherapy (BACP) registered therapists. Founded in January 2013 and launched to the public in April 2014, the service now covers over 800,000 people globally, with local services operating out of the U.K, Ireland and recently launched for East Africa in Rwanda. A number of leading health insurance providers, including Bupa and Aviva, plus over 120 other companies have also partnered with babylon to offer its services to their employees as part of their benefits packages. babylon’s 2017 investment of circa US$60m, is the most significant of its kind in Europe, and follows babylon’s investment of US$25m in 2016. babylon was included in Apple’s list of the best apps in 2015, CB Insights 2017 AI 100 list, and has received a number of accolades, including Mobile App of the Year at the UK IT Industry Awards 2015, Health Investor Awards IT Innovator of the Year for 2015 and 2016 and was named by Wired as one of Europe’s hottest start-ups in September 2016. - "Set to revolutionise the healthcare system and eradicate waiting lists for subscribers."- THE TELEGRAPH - "What if talking to your GP was as easy as ordering a cab on your smartphone?" BBC NEWS - "make booking healthcare appointments as simple as "booking a cab." WIRED - "Revolutionary" THE EVENING STANDARD - “Ground-breaking…babylon puts a doctor in your pocket." DAILY EXPRESS

Clinical Operations Support Lead

February 2018 - November 2022

Manager, Business Readiness, Customer Fulfilment Operations

April 2017 - February 2018

Business Manager, Customer Contact

July 2015 - April 2017

Customer Sales Manager UK & I

February 2008 - July 2015

Pricing and Commercial Supervisor

March 2007 - February 2008

Team Leader

June 1994 - May 2006