First Response Team Leader

Manchester Manchester, United Kingdom

July 2022 - Present

Trusted advisors. Customer centric. Digital transformers. We know more than most that organisations are increasingly dependent on technology to run their business. We also understand that in this age of unprecedented digital transformation, the opportunities and challenges this presents to organisations has never been greater. We also understand that ‘digital transformation’ means different things to different people. It may mean going paperless, securing yourself in the Cloud, finding better ways to communicate and collaborate digitally, or wanting bespoke applications to transform how you do business. Whatever digital transformation currently looks like for you, the road ahead is ever-changing with new opportunities, challenges and technologies to navigate. BCN Group support our clients at every stage of their digital growth and transformation. We provide advice, guidance, support and solutions to help your organisation operate without limits, accelerate innovation and gain competitive advantage. So, who is BCN Group? We are one of the fastest-growing, most trusted digital transformation companies in the north of England. We are a Microsoft Direct CSP and Gold Partner. Our team of 200 industry-accredited colleagues, based across four sites, are all problem-solvers. They include IT advisers, Cloud specialists, software developers, security experts, project managers and helpdesk operatives. We support over 30,000 users and our clients – over 1,000 of them – trust us every single day with critical parts of their business. We place our clients’ needs and aspirations at the heart of everything we do. We believe this is the reason BCN Group have a customer retention rate of 98% and an industry-leading client satisfaction score of 89%. BCN Group. Exceeding Expectations.

IT Consultant

Manchester, United Kingdom

June 2022 - July 2022

IT Consultant

June 2019 - May 2022