Customer Service Center Manager

Nottingham, United Kingdom

August 2022 - Present

Nottingham City Homes is proud to be the UK Housing Awards Landlord of the Year 2018. We manage around 27,000 homes in the city of Nottingham. Our vision is to create homes and places where people want to live. Our tenants and leaseholders are at the heart of everything we do. We’re an arms’ length management organisation (ALMO) of Nottingham City Council – that means that the council owns the homes, and we manage them on its behalf, under the governance of a Board made up of councillors, tenants and leaseholders, and independent and co-opted members. Our goals are: • To be a first class housing organisation in the eyes of our tenants and leaseholders • To be a major player in the transformation of neighbourhoods • To be a great place to work, widely respected as a first class organisation • To generate new business, securing additional income to reinvest in Nottingham and our communities We’re an Investors in People Gold company and employ more than 900 people. Our values define the way we work, set out who we are as an organisation and shape our customers expectations. Our core business includes - managing the city's housing register - letting empty homes - collecting rents and managing tenancies - providing a community alarm service and an independent living service to support older and vulnerable people - repairs and maintenance - caretaking services - improving council housing through a multi-million programme of planned investment.

Customer Services Team Leader

November 2015 - August 2022