Head of Operations (Interim)

San Francisco, United States

November 2022 - Present

Booksy is the leading beauty marketplace for finding, scheduling and managing appointments (with over 3 million online bookings worldwide in February 2020), anchored by a SaaS app for business management. The company is headquartered in the United States and has offices across 6 countries. Booksy raised $49m in VC funding to date with investors including Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray, Inovo and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also among only three providers globally integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with over 70% of merchants likely to recommend Booksy to a friend or colleague. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Amazon, Google, eBay, Groupon, Wonga, McKinsey, A.T. Kearney, PwC, EY). More about Booksy: https://www.globenewswire.com/news-release/2019/09/26/1921477/0/en/Online-Booking-Marketplace-Booksy-Secures-28-5-Million-Series-B2-Financing-Led-by-U-S-and-International-Investors.html Booksy values: #1 People First #2 Act Like an Owner #3 Work as a Team #4 Shoot for the Moon

Head Of Operations

Edinburgh, United Kingdom

March 2022 - September 2022

Senior Customer Operations Manager

Edinburgh, United Kingdom

March 2021 - March 2022

International Operations Manager

Eastbourne, United Kingdom

February 2019 - January 2021

Customer Operations Manager

Eastbourne, United Kingdom

September 2017 - February 2019

Head of Officiating Volunteers

Manchester, United Kingdom

October 2016 - February 2018

Account Executive

October 2016 - September 2017

Software Tester

Eastbourne, United Kingdom

May 2016 - October 2016

Office Management/Customer Service Roles

East Sussex, United Kingdom

May 2015 - October 2016

Customer Service/Office Manager

Worthing, United Kingdom

April 2014 - April 2015

Qualifa – Team Leader in Charge of APAC Sales and Operations

Brighton, United Kingdom

June 2013 - March 2014

Customer Relations Manager and Marketplace Co-ordinator

February 2012 - May 2013

Customer Relations Co-ordinator

Lancing, United Kingdom

March 2010 - February 2012

Senior Complaint Handler and Business Improvement Champion

Hove, United Kingdom

September 2007 - March 2010

Project Manager (Retail) for store closure

January 2006 - August 2007

Naval Reserves Officer

Oxford, United Kingdom

October 2003 - October 2004