DESCRIPTION

Since 1976, MP Moran & Sons has been focused on driving business forward and are committed to continuous development. It goes without saying that you don’t survive in business for more than 40 years without evolving and moving with the times. Understanding this fact is family-owned builders’ merchant MP Moran & Sons. Opening the doors to its branch on Kilburn High Road, north west London in 1976, the company has invested significantly over the years to keep on top of its branches aesthetic qualities. Operating from five branches across north west London and Hertfordshire, each store has implemented new ways to improve its customer service offering, sales, health and safety, environmental policies, and staff care. “In recent months we have completely redesigned our shop floors in all of our branches to provide a more accessible shopping experience for our customers,” said Bart Murphy, Operations Director. “Walking into a merchant can be daunting for someone without any prior experience of the products, which is why we have put a huge amount of work into our window displays ¬ resulting in a significant increase in new customers ¬ our shelving units are now clearly labelled, and we have introduced name tags so that our customers are on first name terms with our members of staff.” Creating a more inviting atmosphere, these changes make the branches nicer places to work in, which, according to Mr Murphy, enhances the company’s already high levels of staff retention, and creates a relaxing place to buy building products. Having put a lot of new initiatives in place over the past few years, MP Moran & Sons is now reaping the rewards from them, as Mr Murphy concluded: “We are committed to reinvestment and strive to be the brand of choice for our customers. We’re confident that we will continue to grow and maintain our position as the one-stop-shop for all of our customers’ needs.”