Team Leader

Malton, United Kingdom

February 2021 - Present

Orbit Debt Collections specialise in helping its customers increase performance to achieve their annual targets and overcome challenges. We do this through offering a variety of internal & external services, bespoke training, process improvement, BPO & DCA telephone and doorstep collections, legal services and enforcement. Orbit has been operating for over 17 years. In that time our specialists have trained over 19,000 delegates and helped many organisations improve their collections by up to 50%, increased arrangement sustainability, improved customer service ratings and reduced rebate contacts. We have an envious list of success stories and references available to substantiate our benefits and demonstrate we can provide a return on investment within a matter of weeks. We have worked in the following sectors Water, Utilities (Gas and Electric), Local Government for Council Tax, Housing Associations and ALMO's and Finance. We have helped companies meet the requirements of Ofwat (SIM) and Ofgem. We also help companies Treat Customers Fairly (TCF).

Senior Consultant

July 2020 - February 2021

Subject Matter Expert

July 2018 - July 2020

Customer Service Consultant

August 2017 - July 2018

Customer Service Representative

January 2010 - January 2017