Customer Service Manager

Birmingham, United Kingdom

July 2018 - Present

Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market. Now a leading estate management company, with complimentary residential sales, lettings and property maintenance divisions, Centrick manages client property assets worth over £500 million nationwide. Centrick’s ARMA regulated estate management division offers an exceptional quality of service to residential, commercial and mixed-use facilities. Specialising in estate management, we offer highly effective service programmes that are tailored to suit the individual requirements of each client and property. Offering an efficient and effective service that property owners can trust, we take a proactive interest to asset management in every development, our goal being to not only maintain but enhance property value wherever possible. A key feature of Centrick's unique approach is that we are able to offer a dedicated caretaker service that other property management companies do not provide. With this management service, day-to-day cleaning and maintenance works are not outsourced. Instead each development has its own dedicated 'caretaker' who takes personal ownership of both ongoing maintenance issues and, when necessary, subcontractor quality to ensure developments are always kept to an exceptionally high standard. Award winning service. - Gold Award “West Midlands Agency of the Year” at The Negotiator Awards 2015 - Silver Award “Medium Midlands Agency” Estate Agency of the Year Awards 2015, sponsored by The Times & Sunday Times - Shortlisted for the ESTAS Best West Midlands Letting Agent (rated by Landlords)

Lettings Manager

Birmingham, United Kingdom

September 2009 - August 2010

Senior Lettings Manager

June 2004 - September 2009