Customer Service Project & Change Lead

London, United Kingdom

August 2022 - Present

Buying prescription glasses online used to be exclusive to the high street. However, in 2004 MyOptique challenged that, changing the way we buy eyewear by making it not only accessible online but affordable, safe, and easy too. Now we are home to two main e-commerce brands, Glasses Direct, now the UK's most-trusted online prescription glasses retailer, and Sunglasses Shop, home to some of the world's most iconic eyewear brands. We listen to our customers. Their feedback, concerns, and satisfaction are what help push us to improve our service. They help us adapt to an ever-changing landscape, and keep us ahead of the game. Working together across two UK locations - London and Swindon - MyOptique Group holds strong core values that run throughout the company, we call this our WIRED philosophy. It incorporates: Working Together Innovation Respect and Trust Entrepreneurial Spirit Diversity Learn more about MyOptique Group or discover job opportunities on our website.

Customer Service Team Lead

July 2017 - August 2022

Supervisory Optical Assistant

February 2017 - July 2017

Optical Assistant

February 2015 - February 2017

Customer Service Consultant

March 2014 - November 2014

Buying Department Administrator

October 2013 - February 2014

Customer Service Assistant

June 2012 - September 2013