Telephony Systems Infrastructure Manager

Oxford, United Kingdom

May 2011 - Present

Hello, we're Speik (formerly known as Aeriandi). We offer Voice Security Solutions! We’ve spent over 14 years investing in cloud-based design and architecture, and we’re proud to work with some of the biggest names in banking, telecommunications, utilities, and travel. Our PCI-DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over 1 billion pounds in payments in a year. It’s fast to implement, user-friendly, secure, and 100% flexible, scaling up or down to match your business. We’ve built it to secure your brand’s reputation – and we think you’ll like it. Our solutions cover: • Call Recording Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings • PCI Phone Payments Operating at telco level, our fully hosted solution stops all payment card data from entering your environment, protecting your business, your customers and your brand • Call Archive Our Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from your contact centre infrastructure, so that you can more readily comply with the PCI DSS • Phone Fraud Detection Protect your business against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses • Speech Analytics Analyse customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met Follow us on Twitter @Aeriandi or visit us at www.aeriandi.com.