Customer Service Team Lead

London, United Kingdom

September 2021 - Present

Openreach is the UK's digital network business. We’re 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses - large and small - to the world. Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Britain can be connected. We work on behalf of more than 600 communications providers like SKY, TalkTalk, Vodafone, and BT, and our fibre broadband network is the biggest in the UK, passing more than 27 million premises. We’re also the platform for Britain’s thriving digital economy, which is the largest in the G20. We’re working hard to give people the speeds they need to run and enjoy their daily lives. Over the last decade, we’ve invested more than £11 billion into our network and we now manage more than 160 million kilometres of cable stretching from Scotland to Cornwall, from Wales to the east coast. And we’re continuing to take that network further - making superfast broadband speeds available to thousands more homes and businesses every week.

Call Center Manager

Leeds, United Kingdom

February 2015 - August 2021

Customer Experience Manager

Leeds, United Kingdom

March 2005 - February 2015