Service Assurance Manager (Spines)

London, United Kingdom

March 2022 - Present

Openreach is the UK's digital network business. We’re 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses - large and small - to the world. Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Britain can be connected. We work on behalf of more than 600 communications providers like SKY, TalkTalk, Vodafone, and BT, and our fibre broadband network is the biggest in the UK, passing more than 27 million premises. We’re also the platform for Britain’s thriving digital economy, which is the largest in the G20. We’re working hard to give people the speeds they need to run and enjoy their daily lives. Over the last decade, we’ve invested more than £11 billion into our network and we now manage more than 160 million kilometres of cable stretching from Scotland to Cornwall, from Wales to the east coast. And we’re continuing to take that network further - making superfast broadband speeds available to thousands more homes and businesses every week.

Fibre Network Delivery Integrated Controller

November 2019 - March 2022

PIA Planner

April 2019 - November 2019

Integrated Autism Service Community Worker

August 2017 - March 2019

Liability Mentor/ First Response Claims Handler

September 2015 - August 2017

Liability Negotiator (Credit Hire)

May 2011 - September 2015