Customer Relations Manager

United Kingdom

October 2018 - Present

We are TransPennine Express (TPE) - we operate intercity train services linking key cities and major towns in the North of England and Scotland. We run around 238 services daily on weekdays and almost as many at weekends, and serve 83 stations of which 19 are directly managed by us. We carry on average 61,000 customers every day with around 60% of these being leisure travellers. Last year we carried 29m customers. Our vision is to take the north further. We have a vital role in connecting the North to make it greater than it’s ever been. Bringing people, businesses and cities closer together. Helping the economy grow. Over the next four years we’re going to be delivering more than £500 million of investment to transform TransPennine Express, making travelling on our network easier and more enjoyable. We will introduce state-of-the-art intercity trains that will be faster and more reliable, with more seats and luggage space. The remaining trains will be refurbished to an as new condition and our stations will benefit from £18m of further investment. The customer experience on our services will be transformed with improved catering, Wi-Fi, more seats, faster trains, innovative ticketing systems and improved journey times.

Customer Support Manager

Manchester, United Kingdom

June 2016 - October 2018

Trainer

Plymouth, United Kingdom

March 2014 - June 2016

Customer Service Advisor

Plymouth, United Kingdom

January 2013 - June 2016